Shipping policy

1. General

• Onwood Products, located at Plot no 81 sec 5 part 6 near GAV SCHOOL 122001 (“Onwood,” “we,” “us,” or “our”), operates the website onwoodproducts.co, through which we sell furniture and related products (“Products”).

• This Shipping Policy, along with our Terms, outlines the procedures for the shipping and delivery of Products purchased on our platform.

• We deliver across India and partner with leading logistics service providers to ensure a smooth and hassle-free delivery experience.

• By purchasing a Product from onwoodproducts.co, you agree to the terms of this Shipping Policy. If you do not agree, please refrain from using our platform.

2. Shipping & Delivery Terms

2.1 Delivery Timeline

• Estimated delivery time: 10-15 days (may vary based on the delivery location).

• The estimated timeline will be displayed at checkout and confirmed via email/SMS upon order placement.

• Order tracking details will be provided once your order is dispatched.

2.2 Delivery Coverage

• While we aim to deliver across India, some areas may be unserviceable.

• If your location is unserviceable, you will be notified at checkout.

• You can check delivery availability by entering your area pin code on our website.

2.3 Customer Information

• To ensure timely delivery, we collect necessary details such as name, shipping address, billing address, contact details, and landmarks.

• Providing incorrect or incomplete details may result in failed deliveries, and Onwood will not be responsible for any issues arising from inaccurate information.

2.4 Delivery Attempts & Cancellations

• Our delivery partner will make up to three (3) attempts to deliver your order.

• If all attempts fail, your order may be canceled, and shipping charges may be deducted from any applicable refund.

2.5 Delivery Delays

Delivery may be delayed due to:

• Logistical challenges

• Weather disruptions

• Strikes or political events

• Natural disasters

• Unforeseen circumstances

We will notify you via email/SMS in case of delays but are not liable for compensation due to delayed deliveries.

2.6 Delivery Personnel & Conduct

• Our logistics partners are expected to maintain professionalism and ethical behavior.

• We do not control individual actions of delivery personnel and are not responsible for any misconduct, delays, or service deficiencies.

• Any disputes with delivery agents should be handled directly by the customer.

2.7 Order Tracking

• Once your order is dispatched, you will receive a tracking ID to monitor your shipment.

• Tracking updates will be available on onwoodproducts.co or via our logistics partner’s platform.

• While we strive for real-time tracking accuracy, occasional discrepancies may occur due to technical limitations.

3. Shipping Charges

• Shipping charges may vary based on the product type, order value, and delivery location.

• If applicable, shipping fees will be displayed at checkout.

• Shipping charges are non-refundable, except in cases where a defective, damaged, or incorrect product is delivered (as verified by Onwood).

• Risk and ownership of the purchased product transfer to you upon delivery.

4. Returns & Reverse Logistics

• Returns are facilitated through our logistics partners.

• Once a return request is approved, our logistics partner will arrange a pickup.

• Returns and exchanges are processed as per our Cancellation, Return, and Refund Policy.

5. Customer Support

For shipping-related inquiries, contact:

• Phone: +91 9990405399

• Email: info@onwoodproducts.co

• Website: onwoodproducts.co