Refund policy

We at Onwood are committed to ensuring your satisfaction with every purchase. Please read our return and warranty policy below:

1. Return Policy
• 24-Hour Return Request: If you receive a damaged or incorrect product, please raise a return request within 24 hours of delivery by contacting us at info@onwoodproducts.co. Include clear photos of the issue for a quicker resolution.

2. Warranty
• All Onwood products come with a 5-year warranty against manufacturing defects.
• This warranty does not cover damages due to misuse, improper installation, or natural wear and tear.

For any assistance, please reach out to us at info@onwoodproducts.co. We’re here to help!